At TRAVERS, MATTHEW (`gcyaax-1x.myshopify.com`), clear and welcoming communication with our pet-loving community is foundational to everything we do. Whether you have questions regarding our natural sisal scratch balls, require sizing guidance for interactive flying discs, need tips on setting up a maze slow feeder bowl, or wish to track an active order, our team is ready to assist you promptly and thoroughly.
1. Primary Contact Channels & Response Commitments
We provide direct and transparent support channels to ensure your inquiries are handled efficiently by our dedicated team:
| Support Channel |
Channel Details & Expected Service Level |
| Primary Email Address |
[email protected] |
| Email Response Time |
Within 24 hours on business days (Monday to Friday). |
| Online Storefront |
gcyaax-1x.myshopify.com |
| Physical Mail Address |
41 Ingleside Rd, Ingleside NSW 2101, Australia |
| Operating Time Zone |
Australian Eastern Standard Time (AEST / AEDT) |
2. Dedicated Product Inquiry & Support Scope
Our customer care desk is equipped to assist with every stage of your shopping journey across our pet product lines:
Sisal Scratch Balls Support
Questions regarding natural fiber durability, pet suitability, safety standards, or bulk play ball orders for multi-pet homes.
Flying Discs & Toys
Guidance on outdoor disc materials, aerodynamics, bite endurance ratings, and active fetch recommendations.
Slow Feeder Maze Bowls
Assistance with bowl capacity, cleaning instructions, non-toxic BPA-free materials, and slow feeding benefits for digestive health.
Order & Shipment Assistance
Tracking parcel updates, modifying delivery addresses prior to dispatch, and processing returns under statutory guidelines.
3. Support Desk Operating Hours
Our customer service team operates during standard Australian business hours to provide focused attention to your messages:
-
Monday to Friday: 9:00 AM – 5:00 PM AEST
-
Saturday & Sunday: Closed (Messages received on weekends will be addressed on Monday morning).
-
Public Holidays: Closed on Australian National & NSW State Public Holidays.
4. Guidelines for Efficient Support Communication
To help us resolve your questions as quickly as possible, please follow these simple recommendations when contacting our support desk:
| Inquiry Type |
Information to Include |
Target Resolution |
| Order Status |
Order Number (e.g., #1001) + Billing Name |
Immediate tracking update |
| Product Advice |
Pet breed, age, and product of interest |
Customized product guide |
| Damaged Item |
Order number + Clear photos of damage |
Replacement or refund option |
| Change of Address |
Order number + Updated full shipping address |
Pre-dispatch parcel update |
5. Business Identification & Official Address
For official correspondence, vendor notices, or legal documentation, please use the registered details provided below:
Business Owner & Operator
TRAVERS, MATTHEW
Sole Proprietor & Store Director
Registered Physical Address
41 Ingleside Rd
Ingleside NSW 2101
Australia
6. Commitment to Customer Satisfaction
We take immense pride in delivering high-quality pet products that enrich the lives of companion animals and their owners. Every message sent to [email protected] is read and addressed with care, fairness, and attention to detail. We welcome your feedback, product reviews, and pet play stories anytime.
7. Comprehensive Contact Summary Card
TRAVERS, MATTHEW - Direct Communications Directory
Business Name: TRAVERS, MATTHEW
E-Commerce Domain: gcyaax-1x.myshopify.com
Headquarters Address: 41 Ingleside Rd, Ingleside NSW 2101, Australia
Customer Service Hours: Mon - Fri, 9:00 AM - 5:00 PM AEST
Specialties: Natural Sisal Balls, Frisbee Flying Discs & Non-Slip Slow Feeder Bowls
