Thank you for choosing TRAVERS, MATTHEW (`gcyaax-1x.myshopify.com`) for your pet product essentials. We are dedicated to providing fast, reliable, and secure fulfillment for all orders of our natural sisal scratch balls, high-flying pet discs, and non-slip slow feeder bowls. This Shipping Policy details our handling schedules, delivery timelines, carrier partnerships, and parcel tracking procedures.
1. Fulfillment & Processing Schedules
All orders placed on our website are dispatched directly from our distribution hub located in Ingleside, NSW. We aim to process and pack orders quickly so your pets can enjoy their new play and feeding accessories without unnecessary delay:
| Processing Stage |
Operational Timeline & Guidelines |
| Standard Order Handling |
Dispatched within 1 to 2 business days (Monday to Friday, excluding public holidays). |
| Daily Cut-off Time |
Orders placed before 2:00 PM AEST will begin processing on the same business day. |
| Peak Season Processing |
During promotional campaigns or holiday rushes, handling times may extend by 24–48 hours. |
| Dispatch Notification |
A tracking confirmation email is automatically sent as soon as your shipping label is generated. |
2. Protective Packaging Standards
Because pet accessories require protective care to arrive in flawless, hygienic condition, our warehouse adheres to rigid packing standards:
Sisal Balls & Frisbees
Sealed in moisture-resistant polybags to preserve natural fiber texture and protect against humidity or dust during transit.
Slow Feeder Maze Bowls
Wrapped in shock-absorbent cushioning and sturdy cartons to ensure rigid plastic bases and anti-skid rubber feet arrive intact.
3. Shipping Methods, Rates & Estimated Delivery Times
We partner with reputable freight networks including Australia Post and premium local courier services to deliver your packages safely across domestic and international destinations:
| Shipping Option |
Estimated Delivery Window |
Applicable Rates |
| Standard Domestic Shipping |
3 to 7 business days (Metro) / 5 to 10 days (Regional) |
Flat rate AUD $7.95 (Free for orders over $60) |
| Express Domestic Delivery |
1 to 3 business days across major Australian hubs |
Flat rate AUD $14.95 |
| International Shipping |
7 to 15 business days depending on destination country |
Calculated dynamically at checkout |
4. Order Tracking & Delivery Management
Every parcel dispatched from gcyaax-1x.myshopify.com includes end-to-end electronic tracking. Once your order leaves our facility:
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Tracking Link: You will receive an email containing your unique tracking number and direct access to the carrier portal.
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Tracking Updates: Please allow 24 hours after receiving your shipping confirmation for tracking milestones to register online.
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Authority to Leave (ATL): If selected at checkout, carriers may leave parcels in a safe location at your address. TRAVERS, MATTHEW is not responsible for packages stolen or damaged after carrier proof of delivery.
5. Shipping Address Modifications & Unclaimed Packages
It is the buyer's responsibility to ensure that the correct delivery address is provided during checkout:
Address Corrections
If you notice an error in your delivery address, email [email protected] immediately. Once an order is handed to the courier, address changes cannot be guaranteed.
Returned to Sender (RTS)
Parcels returned due to incorrect addresses, uncollected post office items, or rejected deliveries will incur a re-shipping fee before re-dispatch.
6. Lost, Delayed, or Damaged Parcels
While we work closely with top freight partners, external factors like severe weather or logistics network surges can cause unexpected delivery delays:
| Delivery Incident |
Investigation Procedure |
Resolution & Compensation |
| Delayed Transit |
Contact support if parcel exceeds estimated time by 5+ days. |
We will open a formal trace inquiry with the logistics carrier. |
| Damaged Goods |
Report within 48 hours of delivery with photos of package. |
Replacement item dispatched or refund processed under ACL. |
| Lost Parcels |
Carrier confirms parcel irrecoverable in transit. |
Full order replacement or full refund issued promptly. |
7. International Customs, Duties & Taxes
For international shipments outside Australia, orders may be subject to import duties, tariffs, or local taxes levied by the destination country once the shipment reaches its destination. These charges are the sole responsibility of the customer.
8. Official Contact Details & Fulfillment Inquiry Desk
If you have questions regarding shipping rates, order status, or delivery updates for your pet supplies, please reach out to our fulfillment team:
TRAVERS, MATTHEW - Logistics & Shipping Desk
Business Owner: TRAVERS, MATTHEW
Dispatch Location: 41 Ingleside Rd, Ingleside NSW 2101, Australia
E-Commerce Domain: gcyaax-1x.myshopify.com
Fulfillment Range: Sisal Scratch Balls, Flying Discs & Maze Slow Feeder Bowls
